Dbt99 Privacy Policy — Your Data, Our Responsibility
This page clearly outlines all policies governing the collection, use, and protection of your personal information at dbt99. We believe transparency is the foundation of trust — so keeping you informed at every step is a commitment we take seriously. By reading this policy, you'll understand exactly what data we collect, why we collect it, and how we keep it safe.
Table of Contents
What Data We Collect
When you create an account on dbt99, we collect your name, email address, mobile number, and date of birth. This information is needed to verify your identity and provide you with a secure account. In line with Bangladesh regulations, additional documentation may be requested to ensure proper identity verification.
Technical information — including your device type, browser details, IP address, and operating system — is collected automatically. This data is used to ensure platform performance and improve the experience for mobile users. Knowing which device you're using allows us to tailor our service accordingly.
For payment-related information, we retain records of BDT transactions processed through bKash, Nagad, and Rocket. Full card numbers or complete financial identifiers are never stored on our servers — only transaction summaries and reference numbers are kept. We adhere to the highest security standards in line with Bangladesh's digital payment ecosystem.
We collect data on how you use the platform — such as which games you played and for how long, which sports events you placed bets on, and which vouchers you used. This usage data is analyzed to provide personalized services and relevant offers. Our goal is to understand your preferences and craft an experience tailored to you.
How We Use Your Data
Dbt99 uses collected data only for specific, legitimate purposes and never discloses it without authorization. The primary purposes are managing your account, processing transactions, and providing customer support. Data is also analyzed to maintain platform security and prevent fraud.
Your data is used to send you personalized betting offers, game recommendations, and relevant vouchers based on your preferences. This customization ensures you can easily access the things you enjoy most. However, you can opt out of personalized communications at any time.
Usage data is analyzed to drive technical improvements and develop new platform features. Understanding which features are most used — and where issues arise — allows us to respond quickly. Delivering the best possible mobile experience for users in Bangladesh is an ongoing commitment.
Stored data may also be used to meet legal obligations, respond to regulatory requests, and assist in dispute resolution. Such use always falls within the bounds of applicable laws and regulations, and no data is ever sold to third parties for commercial purposes.
Cookies & Tracking Technologies
Dbt99 uses cookies — small data files stored in your browser — to keep you logged in, remember your preferences, and save you from re-entering information every time you visit. Without cookies, some core features of the platform may not function properly.
We use three types of cookies — essential cookies (required to keep the site running), functional cookies (which remember your preferences), and analytics cookies (which monitor site usage). Essential cookies cannot be disabled, but you can manage the others through your browser settings. You also have the option to delete or block cookies at any time from your browser settings.
Local storage and session storage technologies are also used to temporarily hold data from your current session. Session storage is automatically cleared when you close your browser. We do not use any third-party advertising tracking cookies that monitor your activity across other websites.
Data Storage & Security Measures
Dbt99 uses industry-standard encryption to keep your personal data secure. SSL/TLS protocols ensure that your information cannot be intercepted or read by any third party during transmission. Data stored on our servers is also encrypted, making unauthorized access virtually impossible.
We support two-factor authentication to keep your account secure. We recommend using a strong password and changing it regularly. If any suspicious login activity is detected, our system will automatically alert you.
Your personal data is retained for as long as your account remains active. After account closure, certain information may need to be kept for a defined period to meet legal obligations, after which it is securely deleted. Our data retention policy complies with applicable laws in Bangladesh.
In the event of a security incident, we will notify affected users as quickly as possible and take all necessary action. Our security team monitors the platform 24/7 to detect and prevent any unusual activity. Protecting your data is our highest priority.
Sharing Data with Third Parties
Dbt99 never sells, rents, or transfers your personal data to third parties for commercial purposes. This is a core commitment and an integral part of how we do business. Control over your data always remains with you and dbt99.
To deliver our services, we work with trusted technology partners such as payment gateway providers and cloud service providers. Only the information strictly necessary is shared with these partners, and they are bound by rigorous confidentiality agreements. They are not permitted to use your data for their own purposes.
We may be required to disclose information to comply with legal obligations, government authority requests, or court orders. Any such disclosure is strictly within the limits of applicable law, and only the minimum necessary data is provided. Where possible, we will notify you in advance.
In the event of a corporate restructuring, merger, or acquisition, user data may be transferred to the new entity — however, the terms of this Privacy Policy will remain in effect. We will notify users in advance of any such change and obtain fresh consent where required.
Your Rights
Right of Access
You may request a copy of the data we hold about you at any time. We are committed to fulfilling such requests within a reasonable timeframe.
Right to Rectification
If any of your information is incorrect or outdated, you can have it corrected. Updates can be made through your account settings or by reaching out to our support team.
Right to Deletion
You may request the deletion of your account and associated data. As long as there are no legal obligations requiring retention, this will be carried out within a reasonable timeframe.
Dbt99 believes every user should have full control over their own data. We therefore provide meaningful ways to exercise the rights outlined above. To exercise any of these rights, please contact our support team and we will respond promptly.
You also have the right to object to the processing of your data, particularly for marketing communications. To stop receiving marketing emails or SMS, use the unsubscribe link in any message or contact our support team directly. We respect your preferences and act on them without delay.
Policy Updates & Communication
Dbt99 may update this Privacy Policy from time to time, particularly when new features are added to the platform or legal requirements change. For any significant updates, we will notify you in advance via your registered email or mobile number. The date of the latest update will always be displayed at the top of this policy so you can see when changes were last made.
Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. If you disagree with any changes, you have the right to close your account. We will always present updates in plain, straightforward language so they are easy to understand.
If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to reach out to us. Our privacy team responds to all inquiries promptly and effectively. Your satisfaction and trust matter most to us, and we're always here to help.
Contact Information
Support at dbt99.ws
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